RETURNS


RETURNS POLICY

If you need to exchange an item, we provide a credit note (valid for 90 days), so that you can jump back on and make the exchange straight away!

The goods being exchanged are subject to the following conditions:

  • Item(s) must be returned within 30 days of purchase, together with proof of purchase.
  • Item(s) must be unworn, unwashed and unused with all original tags/labels attached.
  • Gift with purchase item(s) must be returned unworn, unwashed and unused with all original tags/labels attached.
  • Returns for swimwear will be accepted if the protective gusset and labelling have not been removed.
  • Underwear and other hygienic purchases cannot be returned or exchanged because that’s icky!
  • Use of discount codes & sale items: if you would like to return an item that was purchased as part of one of our promotions (example: buy 2 get 1 free, 30% off any bra & legging bundle, etc) - then we consider the item you choose to keep as being the full price item, if it does not meet the promotion requirement.
  • Gift cards, personalised products, sale, clearance and seconds items are not eligible for an exchange or refund if you change your mind.

Please note that:

  • After the returned item has been received, we will check it over to ensure it is new, unworn, and in the same perfect condition in which it was sent. If the item has been worn, is damaged (including marked /dirty), washed or altered, we have the right to send the item back to you without refund or exchange.
  • We aim to make this process as fast and smooth as possible, but due to the high demand of our products, we are unable to hold any items under any circumstances.
  • When returning items, please enclose your invoice and write the reason for your return, if faulty, what was wrong with the item or if the wrong size which size you would like to exchange for etc.
  • The return tracked postage cost is to be covered by the customer.

 

HOW DO I APPLY FOR A RETURN? 

  • Enter your order number and email address on the next page 
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines
  • We have partnered with Australia Post to make returns super simple and you can purchase a returns label (https://returns.auspost.com.au/movemami)
  • Please keep a record of your parcel tracking number - think of this as your proof of return.

 

HOW LONG DOES THIS TAKE?

  • This shouldn't take too long once we have received the parcel at our Returns address, so please keep an eye on your returns parcel tracking.
  • We will send you an email to notify you of next steps.
  • If the goods are approved, then your refund will be processed and a credit will automatically be applied via store credit or original method of payment within 10 business days.
  • If you are contacting us about the progress of your returns parcel, please let us know your courier and tracking number as we cannot trace your parcel without this information.

 

RECEIVED SOMETHING FAULTY?

 

If something is faulty or incorrectly described or different from the sample shown, we will happily meet our legal and good-natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Please email us at hello@movemami.com with photos as soon as possible.

 

 

Okay, Let's Get Going!

Click below to get started...

 

 

 

 

Privacy Policy: Your personal information will be used according to our Privacy Policy to process any returns.